1.Introduction and Agreement
These Terms of Service ("Terms") govern access to and use of justprepy, an independent online educational platform available at https://justprepy.com (the "Platform"), operated by Ikonnikov Diyar Serikovich (Иконников Дияр Серикович), an individual ("we", "us", or "our").
By accepting these Terms during registration, you agree to be bound by them when using the Platform. If you do not agree, you must not register for or use the Platform.
2.Eligibility and Minors
You must be at least 14 years old to register for or use justprepy. By registering, you confirm that you meet this minimum age requirement.
If you are under 18, by taking any action on the Platform that requires the consent of a parent or legal guardian under applicable law, you confirm that you have obtained the necessary consent before taking that action. Any additional consent or verification required by applicable law must also be satisfied.
3.Description of Educational Services
justprepy provides online educational services designed to help users prepare for the Nazarbayev University Entrance Test (NUET).
The Platform offers:
- Question Bank: Practice questions in Mathematics, Critical Thinking, and Problem Solving, including answer checking and explanations.
- Mock Tests: Practice examinations with results and performance statistics.
- Vocabulary: Vocabulary learning resources and interactive exercises.
- Learning Analytics: Progress tracking, performance statistics, and user rankings through the leaderboard.
Access to these services depends on the user's subscription plan, as described in Section 4.
4.Free and Paid Services
justprepy offers Free and Pro plans.
The Free plan provides limited access to the Question Bank, Mock Tests, and Vocabulary, along with general learning analytics, mock test results, and leaderboard access.
The Pro subscription provides unlimited use of the Question Bank, Mock Tests, and Vocabulary, advanced learning analytics, and an exclusive subscriber title, in addition to the features available under the Free plan.
Specific usage limits, available features, and subscription conditions are displayed on the Platform. No free trial is currently offered for the Pro subscription.
5.Subscriptions, Billing, Cancellation and Refunds
5.1Subscription Plans and Access
The Pro plan provides access to the paid features described in Section 4 on a monthly subscription basis. Each paid billing period ordinarily lasts one month from the relevant billing date.
Pro subscriptions renew automatically for successive monthly periods unless automatic renewal is cancelled in accordance with Section 5.5.
5.2Prices, Billing Periods and Fees
The standard Pro subscription price is KZT 10,000 per month. Under the current standard pricing arrangement, a separately disclosed KZT 467 customer-paid processing charge brings the total amount payable to KZT 10,467 per billing period, before any applicable discounts.
Promotional offers or other applicable charges may change the final total. The amount payable, any fees charged to the customer, and the price of subsequent renewals will be displayed before purchase. We will not charge undisclosed additional processing fees.
5.3Payment Provider and Purchase
Payments and recurring billing for Pro subscriptions are handled by Dodo Payments as the payment provider. Where Dodo Payments acts as Merchant of Record for a transaction, its applicable checkout disclosures and buyer terms also govern that payment transaction. The seller or billing entity will be identified at checkout and on the relevant payment documents.
Before confirming a purchase, you must review the subscription price, billing frequency, total amount payable, and any applicable fees shown at checkout. By confirming payment, you authorize the initial charge and the disclosed recurring charges until cancellation.
5.4Automatic Renewal
Unless cancelled, the Pro subscription automatically renews each month at the price disclosed for renewal. Any promotional pricing and its expiry will be disclosed before purchase.
Renewal payments may be processed on the scheduled billing date. Cancellation affects future unprocessed renewal charges, not charges already completed.
5.5Subscription Cancellation
You may cancel automatic renewal of your Pro subscription at any time through the subscription-management options available on the Platform or through the payment provider's customer portal. If you need assistance, contact buildsierem@gmail.com.
Cancellation stops future renewals, but your Pro features remain available until the end of the billing period already paid for. Cancellation by itself does not automatically provide a refund. To request a refund for an existing payment, follow Section 5.6. Any rights to early termination or reimbursement under applicable law remain unaffected.
5.6Refund Requests and 24-Hour Guarantee
You may request a refund by emailing buildsierem@gmail.com, preferably from the email associated with your account, and providing sufficient information to identify the payment. Do not email full card details or other sensitive payment credentials.
24-hour full refund guarantee. You may request a full refund of the total amount actually paid for each paid billing period, including the initial purchase, an automatic renewal, or a new purchase after cancellation. To qualify, send the request within 24 hours after the successful charge that starts the paid period. This guarantee applies even if you used Pro features during those 24 hours. A timely request remains eligible even if we review it after the 24-hour period has ended.
Under the current standard pricing arrangement, the subscription price is KZT 10,000 and the separately disclosed customer-paid processing charge is KZT 467, for a total payment of KZT 10,467 before discounts. If a refund request qualifies for our 24-hour guarantee, we will refund the full amount actually paid for the relevant billing period, including any customer-paid processing charge. We will not deduct the KZT 467 charge or other payment-processing fees from that refund. For example, if you paid KZT 10,467, you will receive a refund of KZT 10,467. If a discount reduced the amount you actually paid, the refund will equal that lower amount.
Requests submitted after the 24-hour window are not covered by this voluntary guarantee. They will still be assessed under applicable law, including any right to withdraw from a services agreement subject to actually incurred, substantiated expenses, and any remedies for non-provision, improper provision, duplicate or unauthorized charges, or other payment errors.
Approved refunds are processed through the payment provider, generally to the original payment method. Actual crediting time depends on the provider and the relevant bank. Once a refund for the paid subscription period has been approved and completed, the associated Pro subscription is cancelled, Pro access ends, and the account reverts to the Free plan.
A request for a refund is separate from a standard cancellation request. If you wish to stop future billing regardless of the refund decision, you should also cancel automatic renewal or expressly ask us to do so.
5.7Payment Errors and Statutory Rights
If you believe you were charged twice for the same period, charged after a valid cancellation, or charged without authorization, contact us at buildsierem@gmail.com. We will review the issue and coordinate with our payment provider as appropriate. Incorrect duplicate or unauthorized charges will be addressed under applicable law and payment-provider procedures, without imposing the voluntary 24-hour deadline.
Nothing in these Terms restricts remedies required by applicable consumer-protection law, including for services not provided or improperly provided. Where the law requires a full refund, no payment-processing charge will be deducted from that refund.
6.Intellectual Property and Content Rights
Content and software available on justprepy are protected by applicable intellectual property laws to the extent they qualify for such protection. Intellectual property rights remain with their respective rights holders.
You may access and use the Platform's content for your personal educational purposes. Except as permitted by applicable law or authorized by the relevant rights holder, you may not reproduce, distribute, publish, or commercially exploit protected content.
7.Institutional Independence and Educational Disclaimers
justprepy is an independent educational preparation platform and is not affiliated with, sponsored by, or endorsed by Nazarbayev University or any organization responsible for developing or administering the NUET.
References to Nazarbayev University and the NUET are made solely to identify the examination for which the Platform provides preparation resources. Use of justprepy does not guarantee any specific examination result, admission decision, or academic outcome.
8.Acceptable Use and Restrictions
When using justprepy, you must not:
- Access or attempt to access other users' accounts, data, or restricted Platform features without authorization.
- Interfere with the security or operation of the Platform.
- Deliberately manipulate test results, learning statistics, or leaderboard rankings.
9.Service Availability, Changes and Termination
We may update or modify the Platform. Changes materially affecting features included in an existing paid subscription will be subject to applicable law and the agreed subscription terms.
We may temporarily restrict access where reasonably necessary to address security risks or violations of Section 8. Any suspension or termination of paid access remains subject to applicable law and statutory consumer rights.
10.Liability and Consumer Rights
We are responsible for providing the services in accordance with these Terms and applicable law.
If services are not provided or are provided improperly, you retain the remedies available under applicable law. Nothing in these Terms excludes or limits liability or consumer rights where exclusion or limitation is prohibited by law.
11.Complaints, Governing Law and Disputes
You may submit questions, refund requests, or complaints to buildsierem@gmail.com, or use other channels permitted by applicable law.
We will review consumer complaints. If we disagree with a consumer's claim, we will provide a reasoned written response within 10 calendar days of receiving the complaint, as required by Kazakhstan law. This response period does not guarantee that a refund will be credited to a payment account within the same time.
These Terms are governed by the laws of the Republic of Kazakhstan, without limiting mandatory consumer-protection rights. Consumers may seek protection through competent authorities or courts as permitted by applicable law.
12.Changes to Terms
We may update these Terms. We will notify users before changes that materially affect their contractual rights or payment obligations take effect.
Changes to existing paid subscriptions apply only as permitted by applicable law, including obtaining user consent where required.